CallPointe software was developed to improve scheduling, staff utilization and patient satisfaction while improving your bottom line.
Professional medical practices rely on appointment scheduling to keep an ongoing business.
CallPointe’s automated reminder service will improve your scheduling and allow you to make more efficient use of staff members’ time. Your patients will receive the reminders they need – in an all-human voice. Timely information on cancellations can allow you to fill available appointment times. You’ll see the benefits directly in patient satisfaction and in your bottom line.
No-Show Reduction
Reducing no-shows for medical practices can seem like an either-or choice – either you call patients with reminders or you risk no-shows when they forget their appointments. CallPointe’s automated appointment reminder service will help your practice by reducing missed appointments, therefore increasing your bottom line.
Effective, Quality Reminder Calls
Founded in 1999, CallPointe provides easy, Web-based services that support medical professionals in hospitals and clinical practices throughout the United States.
Calls are made utilizing your schedule and messages are developed to fit the culture of your practice and its needs. Multiple messages can be developed for you based on criteria including appointment types, provider codes and location codes. All messages are recorded with a friendly human voice, not computer-generated speech. Messages can be played to either answering machines or to individuals informing them of upcoming appointments. Messages can also be sent to a patient via e-mail and SMS text messaging.
If a patient finds it necessary to cancel an appointment, the patient can be directed back to your staff members or can be transferred to outside third parties such as your office answering service.
Efficient Customer Support
You’ll receive free technical support and free message changes. We will also gladly provide valuable suggestions on how to craft effective messages.
Other CallPointe Services
CallPointe offers other services for delivering important messages, including lab result reports and follow up calls.
Benefits and Value
- Appointment reminder calls, recalls, physician appointment cancellations, no-show and
- Appointment information is collected automatically through your existing scheduling
- No need to purchase or maintain additional software or equipment.
- Fully digital network provides exceptional accuracy in message delivery and eliminates the pause that accompanies most automated messages.
- CallPointe Customer Service Team will work with you to assess your needs and help meet your goals.
- Your messages can be sent to patients by telephone, e-mail and SMS text messaging.
- Patients can respond immediately to questions included in your messages by using a touch-tone keypad.
- You can view real-time reports online or receive them by fax or e-mail.
- Your messages can be provided to patients in languages other than English.
- You can create a “do not call” list for patients who should not receive automated calls.
To learn more, please click here to download the pdf.