After you are connected and using the Centricity Solution your practice has direct access to the software support team housed within our company. The sole purpose of this team is to help your staff work through any concerns which may develop through the utilization of the system. No matter if your concerns are of a minor nature, our team is here to assist you and provide professional services to help you overcome obstacles. Virtual OfficeWare utilizes a team approach for ongoing customer support. This approach allows our specialists to work directly with your staff and build strong relations.
Assigned Client Representative
Over time, you will get to know your assigned representatives. They, in turn, will become more familiar with you and how your office operates. Your call is important and is not routed outside the country, but managed efficiently by specialists you will know and
Customer Code For Easy Support Access
Each client receives a three-digit customer code that identifies a support team. When a support call is placed, clients enter their customer code. The call is then routed to a specific team member. If that member is busy, another team member will accept the call and assign your request to the proper area. Team members all work together to ensure prompt client satisfaction.
Calls Are Prioritized
To provide faster, more efficient service, VOW prioritizes support issues received. Each priority is assigned a response time. We pride ourselves on meeting or exceeding response guidelines.
