We provide an all-encompassing software package that manages the vital data you collect on your participants. In addition, statistical data is captured that you need to report internally as well as externally.

Our Incident/Grievance and Appeal Program compliments the Centricity Electronic Medical Record, enabling your disciplines the ease of collecting and reporting specific data necessary to file and track an incident and grievance.

Click on this link to read more about our Incident & Grievance software.

 

 

Incident & Grievance Capabilities

  • Trend on types of issues and calculate frequency
     
  • update ignore issues and track entire history   
     
  • Send notices to Life Director and QA Coordinator
     
  • Send letter to participants to inform them of receipt of their grievance; letter includes the contact for resolution
     
  • Assign person(s) to reslove issue
     
  • Able to notify the state immediately of sentinel events      
     
  • Track and trend sentinel events      
     
  • Produce Incident/Grievance and Appeal Log for state